Return & Refund Policy

At ZUNIARU, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund in accordance with this policy and applicable UK consumer protection laws.

1. Eligibility for Returns

You may request a return if:

• You received an incorrect product.
• Your product arrived damaged or defective.
• The product has a significant issue that was not described on our website.
• You change your mind, where applicable under UK consumer law.

For change-of-mind returns, the item should generally be unused and returned in its original condition and packaging.

2. UK Consumer Cancellation Rights

If you are a UK consumer purchasing online, you may generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

Some products may be excluded from cancellation rights where permitted by law, including certain personalised, sealed, or otherwise exempt products.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the product and the problem
• Any other information reasonably requested by our support team

We will review the issue and determine the appropriate resolution.

4. Return Conditions

Returned products should, where applicable:

• Be in their original condition
• Include original packaging and accessories
• Not show unnecessary signs of use or damage
• Include the relevant order information

You may be responsible for any reduction in the value of goods caused by handling beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by applicable law.

5. Return Shipping

For valid returns due to defective, damaged, incorrect, or otherwise faulty goods, we will handle return arrangements in accordance with applicable law.

For change-of-mind returns, return shipping costs may be the customer's responsibility where permitted by law.

6. Refunds

Once your return is received and reviewed, we will notify you whether your refund has been approved.

Approved refunds will generally be issued using the original payment method.

Where required by applicable UK law, refunds will include the applicable standard delivery costs paid by you. Additional delivery costs resulting from choosing a more expensive delivery option may not be refundable.

7. Refund Processing Time

After a refund has been approved, the time required for the funds to appear in your account may depend on your payment provider or bank.

We will process approved refunds within the timeframe required by applicable law.

8. Non-Returnable Items

Certain products may not be eligible for return or cancellation where permitted by law, including:

• Personalised or customised products
• Sealed products that are not suitable for return for health or hygiene reasons once unsealed
• Products that are otherwise exempt under applicable consumer protection laws

Any applicable restrictions will be communicated where appropriate.

9. Exchanges

We do not guarantee direct exchanges for every product. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please:

1. Check your bank or payment account.
2. Contact your payment provider.
3. Contact us if the refund still does not appear after the applicable processing period.

11. How to Request a Return or Refund

To request a return or refund, please contact us with:

• Your full name
• Order number
• Email address used for the purchase
• Reason for the return or refund
• Supporting photographs or videos, where applicable

Please contact us before sending any product back. We will provide the appropriate return instructions where required.

Email: zuniarusupport@gmail.com

12. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business practices or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

If you have questions about returns, refunds, cancellations, or this policy, please contact us:

Email: zuniarusupport@gmail.com