Shipping Policy

At ZUNIARU, we work with third-party suppliers and fulfilment partners to process and deliver orders to our customers. Please review the information below regarding our shipping process.

1. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Please allow approximately 1–3 business days for order processing before your order is dispatched.

During busy periods, holidays, product launches, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Times

Estimated delivery times may vary depending on the product, destination, supplier, carrier, and other circumstances.

For UK orders, estimated delivery may generally take approximately:

5–15 business days

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

3. Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.

Please allow some time for tracking information to become active after dispatch.

4. Tracking Your Order

Where tracking is available, you can use the tracking information provided in your shipping confirmation email to follow your shipment.

Tracking updates may sometimes take several days to appear depending on the carrier.

5. Delivery Delays

Delivery times are estimates and may be affected by:

• Carrier delays
• Customs procedures
• Weather conditions
• Public holidays
• High shipping volumes
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

If your order is delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us as soon as possible.

Additional shipping costs may apply where a replacement shipment is required, subject to applicable law and the circumstances of the order.

7. Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the package and product.

If you believe your package has been lost, please contact us so that we can investigate the shipment with the relevant delivery provider.

Your statutory rights under applicable UK consumer law are not affected by this policy.

8. Customs and Import Charges

For orders shipped internationally or from locations outside the UK, customs duties, taxes, or other import charges may apply depending on the destination and applicable laws.

Where such charges are legally payable by the customer, the customer may be responsible for them.

9. Multiple Products in One Order

If an order contains multiple products, items may sometimes be shipped separately depending on product availability, supplier location, or fulfilment arrangements.

You may therefore receive more than one package for a single order.

10. Delivery Address

Please carefully check your delivery address before completing your purchase.

ZUNIARU is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer, subject to applicable consumer rights.

11. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact us:

Email: zuniarusupport@gmail.com

We will be happy to assist you.